Yaaralabs.ai

Overall Pain Health

0/100

CSAT4.1

Negative Sentiment23%

Repeat Contact Rate12%

Escalation Rate6.2%

Avg Days to Resolve2.3 days

Pain by Journey Stage

40,700

PAIN BY STAGE

3.7K

Pre-Order9%

8.4K

Order Placed20%

13.9K

In-Transit33%

8.6K

Delivery Day21%

6.1K

Post-Delivery15%

Sentiment by Customer Type

68%

SENTIMENT BY TYPE

Value-conscious

Tech-savvy

Fashion-conscious

Home

POSITIVE

Quick resolution • Agent helpfulness • Easy returns

NEGATIVE

Wait times • Transfer issues • Delivery delays

Transportation Disruption Alert

6,251

DISRUPTION CATEGORIES

Weather & Environment

1,56325%

Infrastructure & Traffic

2,50040%

Socio-Political & Security

93815%

Operational & Human

1,25020%

✨

AI Summary Wall

Real-time customer experience intelligence

Live

CRITICALDelivery Issue

Delivery Delays - Mumbai & Pune Zones

1,847 orders stuck in last-mile delivery for 48+ hours due to courier partner capacity issues in Maharashtra region

1,847 delayed orders

+67% from last period

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ALERTReturn & Refund

Return Pickup Failure Loop

Customers reporting 3+ failed return pickup attempts - 643 cases with no successful pickup in 7 days

643 failed pickups

+45% from last period

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ALERTApp Performance

App Crash During Flash Sale

Mobile app crashing during Big Billion Day flash sales - 3,200+ crash reports in 15 minutes peak period

3,200 app crashes

+156% from last period

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WARNINGProduct Quality

Wrong Item Delivery Pattern - Electronics

Spike in wrong item deliveries for smartphone accessories - 428 customers received different products than ordered

428 wrong deliveries

+34% from last period

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INFOSeller Issue

Seller Response Time Improvement

Electronics category sellers showing 40% faster response to customer queries after new SLA implementation

856 queries resolved<2 hrs avg

-40% from last period

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Critical

Warnings

Improving

Pain•Eisenhower Quadrant Distribution

Focus on critical items first • Pain cluster distribution across priority quadrants

✨

Do - Now

0.6%

Important & Urgent

ValueTech

Schedule - Later

Important, Not Urgent

TechFashion

Delegate - Team

500

25%

Not Important, Urgent

FashionHome

Postpone

1457

73%

Not Important, Not Urgent

ValueHome

Transportation Disruption

6,246

Tier Colors:

Tier 1

Tier 2

Tier 3

Northeast & Hill States

Islands & Remote Areas

(Cities colored by tier - states shown in neutral gray)

All Locations (31)

850

Tier 1

1,500

Tier 2

2,896

Tier 3

450

Northeast & Hill States

550

Islands & Remote Areas

560001Tier 3

MG Road, Bengaluru

Karnataka

431

Infrastructure

110001Tier 1

Connaught Place, Delhi

Delhi

365

Socio-Political

560095Tier 3

Whitefield, Bengaluru

Karnataka

363

Infrastructure

302001Tier 2

MI Road, Jaipur

Rajasthan

356

Weather

440001Tier 2

Sitabuldi, Nagpur

Maharashtra

325

Weather

208001Tier 3

Mall Road, Kanpur

Uttar Pradesh

307

Operational

600001Tier 3

Parry's Corner, Chennai

Tamil Nadu

307

Weather

500001Tier 2

Abids, Hyderabad

Telangana

304

Infrastructure

700001Tier 1

BBD Bagh, Kolkata

West Bengal

285

Socio-Political

226001Tier 2

Hazratganj, Lucknow

Uttar Pradesh

265

Infrastructure

380001Tier 2

Lal Darwaja, Ahmedabad

Gujarat

250

Infrastructure

400001Tier 1

Fort, Mumbai

Maharashtra

200

Operational

744101Islands & Remote Areas

Phoenix Bay, Port Blair

Andaman and Nicobar

198

Weather

500032Tier 3

Banjara Hills, Hyderabad

Telangana

193

Infrastructure

380015Tier 3

Navrangpura, Ahmedabad

Gujarat

176

Weather

400051Tier 3

Bandra West, Mumbai

Maharashtra

159

Infrastructure

600040Tier 3

Adyar, Chennai

Tamil Nadu

159

Infrastructure

302016Tier 3

C Scheme, Jaipur

Rajasthan

159

Infrastructure

682551Islands & Remote Areas

Lakshadweep, Kavaratti

Lakshadweep

145

Weather

342001Tier 3

High Court Road, Jodhpur

Rajasthan

142

Weather

110020Tier 3

Hauz Khas, Delhi

Delhi

142

Operational

341001Tier 3

Station Road, Bikaner

Rajasthan

125

Weather

700091Tier 3

Salt Lake, Kolkata

West Bengal

125

Operational

793001Northeast & Hill States

Police Bazaar, Shillong

Meghalaya

125

Weather

682001Islands & Remote Areas

Willingdon Island, Kochi

Kerala

125

Infrastructure

795001Northeast & Hill States

Thangal Bazaar, Imphal

Manipur

112

Infrastructure

411001Tier 3

Shivajinagar, Pune

Maharashtra

108

Weather

737101Northeast & Hill States

MG Marg, Gangtok

Sikkim

Weather

791001Northeast & Hill States

Zero Point, Itanagar

Arunachal Pradesh

Weather

744102Islands & Remote Areas

Haddo, Port Blair

Andaman and Nicobar

Operational

797001Northeast & Hill States

Kohima Town, Kohima

Nagaland

Operational